IT Intern, IT Support - Winter 2027
… · Remote · Remote (United States | Canada) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Internship (4 months)
- Fully remote (CA/US)
- Jan–Apr 2027
- IT Support focus
- AI toolkit usage
Join the IT Support team at the company as an intern focused on enhancing the employee technology experience. You will work alongside experienced engineers to handle ticket routing, maintain queues, and utilize AI tools for reporting and workflow optimization.
This position is fully remote within Canada or the US and runs from January to April 2027. It offers a chance to learn support operations while contributing to real user requests and administrative tasks.
What you'll do
- Review and route Freshservice tickets based on priority and category guidelines
- Monitor queues for aging, duplicate, or stalled tickets and follow up with owners
- Compile reports on ticket volume, backlog, and SLA performance using AI tools
Loading…