Senior Staff Technical Support Engineer
… · Remote · United States ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Senior Staff level
- Fully remote
- API & AI Gateway focus
- 8+ years experience
- Enterprise support
Join the company's Technical Support Engineering team to handle mission-critical issues across production and pre-production environments. You will collaborate with engineers to champion customer needs, influence product roadmaps, and provide high-impact support for Global 5000 clients.
This role focuses on resolving complex technical puzzles through live troubleshooting and email support. You will create knowledge articles, mentor team members, and drive cross-functional projects to improve product stability and operational workflows.
What you'll do
- Help implement the company Products including API Gateway and AI Gateway solutions
- Lead investigations of complex technical issues via live calls and emails
- Create knowledge articles to enhance documentation and customer understanding
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