Senior Technical Customer Support Engineer - India
… · Remote · India · Bangalore · Delhi ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Senior level role
- Fully remote (India)
- The company + SQL
- 24x7 support coverage
- Equity included
Join the company as a Senior Technical Support Engineer, focusing on customers in India while supporting the broader APJ and EMEA markets. You will handle technical inquiries via chat, calls, and video, triage tickets, and assist with pre- and post-sales activities.
The position requires close collaboration with global Support, Engineering, and Product teams to define user needs and improve support processes. You will also contribute to community knowledge through blogs, webinars, and documentation.
What you'll do
- Support users via cases, chat, Slack, and meetings
- Create solutions and share via docs and blogs
- Collaborate with Engineering and Product teams
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