Support Engineer Europe
… · Remote · Europe · Poland ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote (EU)
- 5+ years experience
- API & SQL skills
- Fintech focus
- Flexible hours
Join the company as a Support Engineer to own the end-to-end technical support experience for customers using our agentic risk platform. You will act as a product expert, resolving complex issues related to APIs and SDKs while working closely with internal engineering teams and third-party providers.
This role requires independent operation across time zones, focusing on maintaining high service quality and preventing future issues through better tools and documentation. You will thrive in a fast-paced environment, balancing immediate customer needs with long-term product improvements.
What you'll do
- Serve as the primary contact for customer inquiries via email, chat, and phone
- Troubleshoot and resolve complex technical issues involving APIs and SDKs
- Create and maintain documentation and tools to improve team efficiency
Loading…