Technical Operations Specialist
… · Burlingame, CA, United States ·
COMPENSATION
Salary available to subscribersListed on WeAreDevelopers
- 5+ years ops experience
- Customer support tools
- Incident management
- System monitoring
- Process optimization
This role sits within the RL Post Sales Operations organization, ensuring the daily performance and maintenance of tools supporting customer service operations. You will focus on troubleshooting, monitoring, and improving the technology ecosystem to meet operational excellence standards.
What you'll do
- Monitor health and performance of customer and agent-facing tools
- Perform routine system checks to ensure operational parameters are met
- Coordinate timely resolution of incidents related to tool performance
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