Technical Support Analyst

… · Draper, UT, United States · 18 Oct

HybridFull-timeMiddle3–5 years

COMPENSATION

0 applicants so far

Listed on WeAreDevelopers

1-3 years experience
SaaS & API knowledge
Zendesk & Jira
eCommerce focus
On-site perks

The company provides an AI-native suite that helps merchants personalize the buyer journey, covering returns, warranties, and order tracking. As a Technical Support Analyst, you will serve as the bridge between customers and internal teams, ensuring users maximize the value of the platform through effective issue resolution and clear communication.

What you'll do

Investigate and resolve complex technical issues via email, chat, and live interactions
Analyze logs, workflows, and system configurations to identify root causes
Partner with Product and Engineering to track and resolve bugs or outages

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