Technical Support Engineer
… · Remote · Remote (Non-U.S.) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote (Non-U.S.)
- SQL + Datadog
- Incident response
- Weekend availability
- Global team
As a Technical Support Engineer, you will serve as the primary escalation layer for technical issues across the the company platform. You will investigate complex product and data-layer problems, reproduce bugs, and implement fixes where appropriate before handing them off to Engineering.
The role requires owning live incidents from detection to closure, performing root cause analysis, and maintaining operational workflows. You will work closely with Support, Engineering, and Product teams to ensure platform reliability for healthcare professionals.
What you'll do
- Monitor escalation channels and Zendesk queue to catch systemic issues early
- Investigate complex platform and data issues using Datadog, dashboards, and SQL
- Reproduce bugs and create evidence-backed escalations for the Engineering team
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