Technical Support Engineer
… · Remote · Canada ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote (Canada)
- Eastern Timezone
- API & Data Integration
- 3+ years experience
- B2B SaaS context
You will provide technical support for the company's cloud and embedded integration platforms, helping customers resolve complex issues with APIs, connectors, and data pipelines. Beyond ticket resolution, you will advocate for customer needs by partnering with engineering and product teams to improve the platform.
The role requires deep technical expertise in RESTful APIs and data integration concepts, combined with strong communication skills to guide both technical and non-technical users. You will also contribute to knowledge base articles and identify opportunities for automation using AI tools.
What you'll do
- Triage and resolve customer issues via email, tickets, and video calls within SLA targets
- Debug complex problems involving APIs, connectors, data pipelines, and SaaS integrations
- Guide customers through the company API usage, including authentication, pagination, and webhooks
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