Technical Support Engineer II
… · Remote · Home Office (United Kingdom) ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Technical Support Engineer II
- Fully remote
- On-call rotation
- 1-2 years experience
- Cybersecurity focus
Join the company's Global Technical Support team to provide post-sale assistance for their cloud-native Identity Security Platform. You will assess customer issues, reproduce scenarios, and communicate resolution plans while maintaining professional interactions.
The ideal candidate combines IT, networking, and cybersecurity knowledge with strong troubleshooting skills. This role requires self-motivation and the ability to work in a dynamic, international environment.
What you'll do
- Provide post-sale technical support to customers and partners
- Assess, document, and investigate reported customer issues
- Reproduce case scenarios to identify root causes
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