Technical Support Engineer (L1)
… · Remote · Remote - USA ·
COMPENSATION
Salary available to subscribersListed on the employer's job board (Ashby)
- Fully remote
- No visa sponsorship
- Weekend shifts required
- Python + SQL
- REST APIs + GraphQL
As the first point of contact for developers using the company’s AI infrastructure, you will manage the L1 support queue. You will troubleshoot basic technical problems, answer sales and finance questions, and escalate complex issues to L2 analysts or engineering. Your work directly impacts customer satisfaction and helps improve the platform’s knowledge base.
What you'll do
- Manage Level 1 tickets via email, phone, chat, and video calls
- Resolve basic technical and non-technical customer issues efficiently
- Escalate complex problems to L2 analysts or engineering teams
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