Technical Support Specialist
… · New York, NY, United States ·
COMPENSATION
Salary available to subscribersListed on WeAreDevelopers
- Hybrid work model
- AI-powered platform
- Technical support focus
- Global team culture
- No visa sponsorship
Join the CX-TT organization at monday.com as a Technical Support Specialist. You will serve as the primary contact for customer technical questions, combining deep product knowledge with strategic thinking to drive retention and expansion.
The position requires owning inbound interactions end-to-end, from diagnosis to resolution, while identifying broader business value opportunities beyond immediate ticket issues.
What you'll do
- Own inbound customer interactions via chat, email, and Zoom meetings
- Diagnose root causes of technical issues using AI tools for efficiency
- Identify opportunities for process redesign or deeper technical implementation
Loading…