Join Illumio's Support and Services team to protect over one million workloads by containing cyberattacks and ransomware. As a Senior Escalation Engineer, you will manage high-priority cases, analyze system configurations, and provide solutions for hybrid multi-cloud environments. You will act as the primary contact for critical customer issues, collaborating with Development and Sales teams to isolate problems. This position requires deep technical expertise in operating systems and cloud infrastructure, along with strong communication skills to guide customers through resolution.
- Senior Escalation Engineer
- Fully remote (US)
- US Citizenship required
- Zero Trust security